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Policies & support

Clear information about your photos, AI-generated designs, purchases, and how to reach us.

Last updated: November 10, 2026 · Operator: Chris Sperandeo, operating as Mia Home AI

Privacy Policy

Mia Home AI (“Mia,” “we,” or “us”) is operated by Chris Sperandeo. This policy explains how information is handled when you use the website.

Information we process

We process your email address and authentication details to provide an account; photos you choose to upload, your written design instructions, and generated makeover images to provide the service; and records of credits, purchases, and saved makeovers. Our hosting and service providers may process technical information such as IP addresses, browser details, and error logs needed to operate and protect the website.

How your photos and designs are used

Uploaded photos and instructions are sent to an AI service provider (OpenAI) to create your requested design. Generated makeovers are saved in private account-linked storage so you can reopen them. Uploaded source photos are processed to fulfill requests; we do not intentionally publish them as a public gallery. Please do not upload photos containing sensitive personal information, people who have not consented, or content you lack permission to use.

Service providers and payments

We use third-party providers to operate Mia, including Supabase for authentication and saved data, Render for hosting, OpenAI for AI processing, and Stripe for payment processing. When checkout is available, Stripe handles payment details; Mia receives transaction information needed to apply credits and support purchases. Each provider may process data under its own privacy terms.

Storage and retention

Account records and saved makeover images may remain stored while the service operates and until they are deleted or removal is requested, subject to legitimate operational, security, or legal retention needs. Technical logs and payment records may have different retention periods. We do not currently offer an automatic in-app account deletion control.

Your choices

You may request access to, correction of, or deletion of your account information and saved makeovers by emailing support@miahomeai.com. We may need to verify that the request comes from the account owner. We will respond as reasonably practicable and in accordance with applicable law.

Security and children

We use account authentication and access controls to help protect saved designs, but no online service is completely secure. Mia is not intended for children under 13. If you believe a child has provided information, contact us.

Changes

We may update this policy as the service changes. The latest version will be posted here with its update date.

Terms of Service

By using Mia Home AI, you agree to these terms. Mia is operated by Chris Sperandeo and is currently offered as a beta service.

What Mia provides

Mia creates AI-generated visual home-design concepts from your photos and instructions. Results may contain errors, unexpected alterations, inaccurate dimensions, or impractical features. They are for inspiration only and are not architectural, engineering, code-compliance, safety, or construction documents. Consult qualified professionals before making physical changes.

Your uploads

You must have the right to upload and use your photos and instructions. You retain any rights you have in your original content. You grant Mia and its service providers permission to process that content solely as needed to operate, secure, and provide the requested service. Do not upload unlawful or infringing content or attempt to misuse the service.

Accounts and credits

Eligible newly verified accounts receive one free makeover credit. Additional credits may be offered in packages of three for $5 USD, as shown at checkout. One successful generated makeover uses one credit. Credits are tied to your account, have no cash value, and cannot be transferred. We may address failed generations or billing errors by restoring credits or providing an appropriate remedy.

Availability and results

The service may change, be interrupted, or be unavailable. We cannot guarantee any particular design outcome, continuous availability, or that AI-generated material is unique. You are responsible for reviewing generated content before relying on or sharing it.

Liability

To the extent permitted by applicable law, Mia is provided on an “as available” basis without guarantees of fitness for a particular project. We are not responsible for construction decisions, costs, or damage arising from reliance on AI concepts. Nothing here limits rights or remedies that cannot legally be excluded.

Contact and updates

For questions about these terms, email support@miahomeai.com. We may update these terms by posting a revised version here.

Refund Policy

Mia offers digital makeover credits. The current advertised package is three additional makeovers for $5 USD when paid checkout is enabled.

If you were charged incorrectly, credits were not delivered, or a technical problem prevented you from using a purchased credit, contact us at support@miahomeai.com with the account email, approximate purchase date, and a description of the issue. Do not email full card numbers.

We will review the issue and, where appropriate, restore credits or issue a refund to the original payment method. Requests for unused purchased credits will be considered case by case, subject to applicable consumer law. Credits already used for successfully delivered AI generations are generally not refundable merely because a design was not to your taste. This does not affect any statutory rights you may have.

Payment processing and refund posting times depend on the payment provider and your bank.

Contact & support

Questions, billing problems, privacy requests, or feedback? Email us and include the email associated with your Mia account and a brief description of the issue.

support@miahomeai.com

Mia Home AI is operated by Chris Sperandeo. We do not currently offer phone support. Never send passwords, full card numbers, or other sensitive information by email.